Then had to go sit in area where they make you wait for order. Did not open bag until a few miles down Mcdonalds - Problem with service Jun I usually do not find myself in situations to file a complaint. However I have worked in fast food, Taco Bell, and I know what it takes to be a crew member. I visited the McDonald's today in Atascadero California. One of the crew members who had dreads, the only one Mcdonalds - Complaint against store Jun I went inside and a man behind the counter was on the phone laughing and joking and completely ignored me.
After 10 minutes of waiting he finally got off Just look at it that way. Elmwood Park , Illinois. Mcdonalds - Poor service Jun Store Algonquin rd Schaumburg. Long drive up line. Mgr figthing with customer about order so nobody got service. Mcdonalds - Terrible Jun I was on hold for a total of 23 minutes before hanging up.
I received terrible customer service at the store level and again at the customer service level. If anyone actually read these reviews and believes in customer service please feel free to contact me.
Anonymous Mac Jun 10 No information, no location, no no no nothing Yes 1 No 0. With 2 mcdonalds less than 10 miles apart with no employees Jun I live in henderson ky, there are two mcdonalds in this town that are less than 10 miles apart from each other. The one mcds on our main strip of highway 41 is just shut down completely, however the other mcdonalds not on the main strip is open with only two people Mcdonalds - Unresolved May I was in the midst of the call and the line disconnected i am upset they didnt try to recall me.
Mcdonalds - They were closed during business hours May I sat there from 6am until 6: It's inappropriate or not family friendly. This business is closed or doesn't exist. I have been going to this Mc Donalds every morning 7 days a week for 40 years.
This is a new construction and I find it hard to believe that you cant set the ac on auto around 70 degrees and just leave it alone. Employees should leave ac settings alone. The French fries were raw, the mcdoubles were cold, and my vanilla milkshake tasted like egg nog.
Sweet and sour tastes like it was a mistake, BBQ is ok, but pretty sweet and the others are just marginal—Hot Mustard was the best! At Pekin, Illinois McDonalds inside walmart on veterans dr. I got a 2 cheese burger meal, while driving home I began eating it and within the first bite I bit into something crunchy and pulled little black pieces from my mouth.
Called and complained they said they would notify the store and get back to me. I said it was a meal she said I only had the piece on one sandwich right?
I took the meals and decided to write and complain I was only able to eat one meal at a time and did not even accept the 2nd drink since I was the only person eating it how do you get away with this rudeness and I am the paying customer and they McDonalds gave me sandwiches with something in them… I am extremely angry over this!
I do not know where else to call about my terrible experience at this location. But I have to say that the Xenia shop on main St. This past couple of weeks have orders sent that have been so mixed up. I asked for a bacon-egg breakfast biscuit and received a sausage, egg and cheese. Just went to your restaurant on 27th ave and US1 in miami, fl and I ordered the simplest order. A mc chicken sandwich add cheese large with dr pepper and another large coke. How can they mistake a burger meat for chicken?
While I was there a couple came into the restaurant. They went immediately to the drink fountains. I looked over at them because they never went to the counter and the young lady at the drink fountain was looking around like she was standing guard. She did see me looking at them and I looked away. The young man was carrying a back pack. For roughly minutes they filled an empty liter they had with a soft drink and she pulled out a plastic cup and filled that also. A manager also walked by I assume he was a manager as he was wearing black he never paid any attention to what was going on nor did anyone at the counter notice either.
The couple stopped to visit with a couple of men that were getting food. There were certainly enough employees there. I ordered a large order of fries and two mcDoubles with onion and pickle only. It was about After waiting several minutes a worker finally came and took my money. Several minutes later I was given my food. I left the restaurant and drove home to find that my fries were inedible because they tasted like old cooking oil.
My Mcdouble sandwiches had neither onion or pickle, instead they were smothered in ketchup. I worked a 11 hour shift, visited McDonalds on my way home, and once again had a lousy experience!
I have received the best service that can be deliver by one of your worker at the store that can be given. She run most of the operations all around. She even standing up to tell non-customers to either they are there to eat and not just hanging around and begging. She caught one of her worker left a key [link to a shelf handle]that could be use as a weapon to the patrons, to make sure it return to their proper place. I used to really enjoy McDonalds, ate there relentlessly while I was an extradition officer around the nation.
Me and my husband ordered a medium coffee w 5 creams and 5 sugars. Needless to say, we both got profuse diarrhea and horrible stomach pains. Worse, when I went to the manager, he was very rude and said… well how do you know it was here? The district person was just as non caring. I will tell everyone to be careful as food poisoning CAN kill you. I ordered an egg, cheese, and sausage mcmuffin this morning. Not even sure what it was. Needless to say my son did not continue to eat the sandwich in case there was some sort of bacteria.
I have a photo of the egg but it will not let me post it anywhere. I just hope that others have checked their food before eating. Just wish the cook at the store took the time to make the right decision and not serve that egg. Hit up the drive thru around Food was good and service was great.
Those are the type of employees you hold on to, take care of her… whoever she is! I called today around 6: It would help immensely and the planet needs all the help it can get. They told me they are private owned so they can change their prices. Generic email from customer service. Saratoga springs utah location is charging my card twice , no resolution and is fraudulent. Went in to get two Senior coffee, after I gave the young blonde girl with glasses I guess she a shift supervisor my money with return change I ask for a Monopoly Game piece and she reply back they only come with a large coffee cups, I reply back the other McDonalds given out these games pcs with no hesitation.
She left the front for a minute and then a curly blonde hair male with glasses guess shift manager came up asks what I needed and told him the same thing a Monopoly game pcs.
I knew this if you did not order food items but I order coffee and this is a food product. There is only certain food item that comes with games pcs but it does not say what certain food items. The point is I order a food product from this McDonalds restaurant and these two individual refuse to give me a game pcs to make a customer happy instead they just got me mad.
I believe this place owes me couple of games pcs, who knows I might have won something nice. I will apply this on Facebook, twitters, YouTube and email a statement to the BBB and state officials on this issue; it is nothing but a sale gimmick to buy certain food items. If a game played like this then all food items package should have games pcs on it or just games card pcs for items that do not have them applied to package.
Its no wonder your company is losing business. I heard that customers are leaving for the competition because of the high prices. Today I experienced myself. While my mechanic worked on my car I went to the closest place for some breakfast. I was stunned at the prices for breakfast combos.
For five to six dollars I could have had a complete sit down breakfast at a diner. And the egg and bacon biscuit was puny. For years grilled chicken has always been one of my least favorite foods, … all dried out. We both had the Premium Chicken Bacon grilled Wrap.
Man, … this has got to be the best chicken sandwich on the market, … hands down!! It has just the right amount of everything from the first bite to the last!! This has got to be a masterpiech if there ever was one!! Magnifico, … bravo, … very well done!! The answer is wait but no invoice on the table, why? WHY is McDonald loosing terrain against all others?
THE answer is very simple: Please send me an official address including email, telephone, the person in charge to officially send the a request on franchising. They manger did replace are burger but was to late took kids home gave them some pep toll bis mole to help with there pain thank mr cormier.
None will not eat there any more hey English ok or both Spanish and English or a sin say this burger is Hot Super Hot. Just wanted to say thank you for that great ad. We were there at 8: Parts of the egg were actually green!
Whatever the green stuff was it was cooked into the egg, not an afterthought like maybe jelly mixed up with yoke which produce a green color. Are you kidding me? No manager talked to me and why would anyone want something from a place that had actually given you food with the definite possibility of food poisoning? I was in disbelief walking out of there. The definition of insanity is doing the same thing over again and expecting a different result. But hire these dumb kids because they can get them cheaper!
You should be ashamed of your self!!! I want to just start off by saying that the Mcdonalds located on speedway ave. The coffee pot is also the exact same was as well as the mocha and latte machine. The tea timers are never set and there are numerous complaints about spoiled or sour tea. Orange juice machine is down right nasty. Bugs have gotten into peoples drinks and also a older woman came through the drive through complaining about her milk being dated clear back until December and it is now February.
She also proceeded to say that this was not the first time this has happened. The employees are treated like total crap while the managers set around and talk all day long, following each other around like lost dogs. The bathrooms smell like a barn. There are some good workers but a fair share of bad ones..
I as well as a few other employees have all agreed what a bad place it is there. I also have children of my own and I must say.. I am afraid to even drink a coke without getting a bug in my mouth or mold from the machine. Something needs done about this because I am aware that this is not the only complaint.
I just happen to be up close and personal with all this nasty stuff. Most of the time I just order a regular cheeseburger and they never get it right. Ps they should make what the costumers want. After trying for a month to find a Mcdonalds that had Vanills cappachino One was out the otoher machine was broke the 3rd didnt hacve a machine and last one said time ran out.
Hmmm Called and lady said for my inconvenience would get A coupon. You cab get that on any Monday for free. Also Wendy gives it free for seniors any day. They could have given a large coffee or small special.
How cheap can this company be. I get my cappichino at Sheetz Gas and it is cheaper and better. Also can get it at our local Ggiant Eagle and it is better.
Hundreds on Advertisement but. Yesterday I went to Jonesville Mi store for decaf coffee on way to work. I actually went inside because 2 drive thru lines full. Y 2 drive thru lines? Anyway, no decaff made. Manager puts coffee on to brew. I made 3 cups of coffee w that 1 cup of coffee. I feel sorry for those after me who ordered decaff. Is this the way to: You lost a customer! This is not the first time this has happened to me at McD in many locations!
Hurry up get rid of customers at counter! Okay im going to the gas station down the street. And 1 cup is 1 cup, not so strong i can make 3 out of 1. I have been a loyal customer ever since the first McDonalds came to Maine on St. I can tell you I am done with McD.. I am posting this story on Facebook and all the social media. I think one of the biggest problems in the hamburger buns they are so so cheap.
I think you need to also have a two dollar menu as well. Those chicken nuggets are nasty. Than the drive thur is the worst of any chain hand down. Other chains make sure the customer comes first! Overall hire some better workers, put hamburgers on better bread, serve better chicken nuggets, and offer a two dollar menu besides the dollar menu and I bet things will change.
If you need to talk to you further let me know. Get some manager out there and buy some food not close to home and if they are honest with you, you will be surprised with some of your findings.
I worked for you when I was in high school 55 years ago, your quality has gone down the tubes, I still purchase some but not like I used to. As I was finishing my ice coffee I spotted something black on the ice. I looked closer and found a little animal. I really cant tell what it is but it is very disgusting. I did call them and they told me to go back and they were bribing me in a way.
All they told me was that I could either get my money back or get another ice coffee plus anything I wanted. So I ended up getting the ice coffee and some fries. I am very disgusted and I wanted to know if there is something I can still do about this issue? I waited for 17 minutes, there were 6 cars in front of me.
I was ready to give an ear full of disappointment to the girl working the money window but I could tell she must have heard plenty of that from the people before me. Some were quite angry enough to pull out of line with squeeling tires and doubt they will return, and I was thinking the same.
But I kept quiet and then the same girl appeared at the food service window a few minutes later. She apologized and said there were only two working today. I would love it if someone from corporate would voice their appreciation and acknowledge this individual for showing up for work and having to do double duty while putting up with exacerbated customers.
I have stopped going to Mcdonalds since they stopped making fresh food. They pre cook it, throw it in a warmer and use a microwave to melt the cheese and warm it up.
That is not good food. If it want past that time they would throw it out. You always got fresh food. We are very disappointed with the quality of food and drinks 3 0f the 4 mcdonalds has in chillicothe. Tonight we went to bridge street and got a large coffee for 1.
We have this problem almost every Friday night we go to the other bridge street and get coffee for my mother in law and husband her decaffeinated is always cold for 1. Also fries are either salty or dead cold I worked there for 7 years it has definitely changed. Hope to hear from someone Cheryl lowe.
Was at exit on i at baldwin, Fl at 9: The manager was rude to her employees. I went in for sweet tea and there are 15 people wait ing for food. No one seemed to know what they automatically needed to do. A girl makes 2 juices and is standing there holding them. It was rude and im the customer that still hasnt been waited on and i still thinks its rude. Everyone should have a role and do it without stumbling over the others. That store needs attention for organization and how to teach staff what to do.
I have expended a considerable amount of time and frustration in recent days trying to discover an email address to which a complaint about a meal ordered online in Hong Kong recently can be addressed. The experience with the meal, followed by the learning experience in how little MCD want customer feedback, have radically and negatively changed my perception of MCD. It is clearly a corporate policy to make emails from customers as difficult as possible.
Even the relevant link on the MCD website is broken. We will never stop there again. I was very excited about the survey offered on my receipt until I tried to do it. Not everyone is a computer wizard. I could not follow the web site for getting to the survey. I know for some people a free sandwich is no big thing but in this economy any little bit helps.
I had to give up on your offer. She has made our walking group feel welcome. We now go to McDonalds for coffee after many of our walks because she makes us feel welcome.
I recently visited your restuarant on queen street in Cardiff, went to use the baby changing facilities and to find the whole toilet including the baby changing station, floor and sink covered in feces. I came out of the absolutely appalled and left your restaurant without feeding or changing my daughter and cousins. Your restaurant in Iron Mountain Michigan was rebuilt a few years ago a and for awhile it was well kept up….. However, now the entrance in and out is pretty dirty and not inviting at all.
I believe this is poor management and lazy workers. The wait time for an order is quite long.. I am 71 yrs old. It was a senior and low income people could afford to go. Now that is no longer true. There is on more dollar menu. Prices are up for McChicken and Hot fudge sundaes.
Seniors with fixed incomes like myself can not afford to go there anymore. Used to go at least three to four times per week. Sometimes twice a day. Why are your prices different in different locations plus what is up with the hole in the lid of the sundaes? Dirt gets in it when you take it to go. Will now take my business else where as other seniors and low incomes will have to do.
Is it McDonald service what we are getting this days? One with a roller and one with a paint brush also noted that they were painting over where the food was being cooked and prepared wow one painter brought his ladder over the the French fry area put his ladder against the tray holder and started to paint the ceiling over where the fry some were being cooked and the tray that they were put in double wow When I started taking pictures of them the stopped painting and went to the rear of the store, when I got my food, I went to a table a noticed that the frays had more than salt on them, I took the food back tried to contact the manager but she was not at the store?
One with a roller and one with a paint brush also noted that they were painting over where the food was being cooked and prepared wow one painter brought his ladder over the the French fry area put his ladder against the tray holder and started to paint the ceiling over where the fry some were being cooked and the tray that they were put in double wow When I started taking pictures of them the stopped painting and went to the rear of the store, when I got my food, I went to a table a noticed that the fries had more than salt on them, I took the food back tried to contact the manager but she was not at the store?
My God u finally hit a home run!! Believe me when I say all my friends just love it. It what a Hamburger should taste like like it was made at home not fast food.
I get back a bland reply which did not even cite my complaint. I am so annoyed I call customer service and reiterate my complaint point by point. Hello my name is nina kelly and I just wanted to tell you how much I love your company and its food! I work 2 jobs and go to school so funds are kinda low anyways I look forward to hearing from you thanks! We travel to the south for winter and stop at MANY McDonalds on the way up and back and have been doing this for 7 years.
If I gave you feedback on each individual restaurants we visited it would all be the same. Why do we stop there? I am not sure. We do feel very safe at their locations that probably is the main reason. The bathrooms are not always clean which is something I see have changed over the years and need remodeling. The food is never hot.
Unless u get fries right from fryer. Often the ice cream machines are not working which has actually become a joke between us. What has happened to McDonalds? It all tastes the same. Get something more like Panara but fast food. There are lots of us out there! We want a safe place to eat. Use clean and updated bathrooms and food that is hot appealing and tastes good U have kids menu down pat.
Our grandkids love them. But how about a new menu for adults? The Sausage McMuffin was perfect along with a fresh hash Brown. If they are striving for freshness In preparing their food there. They need to keep it up and serve one customer at a time. Sometimes we fail to compliment let people know that they have done something right. So I definitely let the Manager know about how pleated and satisfied I was about the food and that they continue.
We would eat more times at your stores if one, the cost was lowered and if you also added a burger to your menu like they have on Steak and Shake. Just a thought or two that one of your customers wanted to share with you. Hope this will be helpful. Customer who cares for the company that cares. My family got lunch today at store We received incredible service from Kevin.
He was very helpful and friendly. Please commend him for a job well done. We will stop there again. This one is inside the Walmart store. I told him that I would like a large diet Dr. Pepper and a medium French fry. She told me that she would take my order. I was so upset by this that I told her I would go someway else for my food where the staff could speak English. This happened on Sept. I love your ice cream!!
My only concern I s that your location closest to where I live never has ice cream. Not once have I been able to purchase an ice cream at this location. St Claude and franklin, new Orleans la. We went to the Andrews,SC location at She finally came to the window and we ordered.
We ask for a milkshake and the machine was down, this is a constant issue. We paid cash for our meal. We then pulled up and waited behind another car for over 10 min. The car that was behind us got their food out of the 1st window. Finally the car in front of us got a bag of food.
We handed the bag back. We had a crispy chicken salad, a crispy ranch snack wrap, a buttermilk chicken sandwich, and a diet coke. Well we had to wait another 7 min for them to make our meal. We ended up with a salad and 2 burgers. We had already pulled off when we noticed the error. The girl at the window had gone over the order with the other people but it was still incorrect. I wanted to touch base with you as I have been in good and beverage for several years and know this not only affects food cost but customer service.
Decided to purchase a sugar free vanilla iced coffee at Edgewood McDonalds. Drive thru person made an error in telling me that the coffee would have sugar syrup in it. I informed her that she was incorrect and that I asked for a sugar free iced vanilla coffee. At this point I was fed up with the lack of customer courtesy and requested that she get the manager and return my money because I no longer wanted the coffee.
The manager came and retuned my money and told me Walmart had better iced coffee anyway. Both the cashier and manager were rude and disrespectful. When I worked for the restaurant customer service was a top priority. This is not a complaint as I am sure you have many, rather a helpful comment. I had an upset stomach the previous nite and was looking forward to something tasty to start the next day off with an egg McMuffin which was bland and dry which I disposed of after 3 bites.
I understand the salt and health confinement requirements but you may reconsider a different recipe for the bun as others offer. It seems they are missing an opportunity to increase sales and profit. You need to get your chicken where Chick Fila does. He used to go about 3 times a day for his favorite coffee. When he was diagnosed with a brain tumor, he had trouble speaking; however, the staff always had his order ready when they saw him coming down the road.
Do you still want something, so I went ahead and ordered something. He did not understand so another woman came by to help him understand so she asked if I wanted another sandwich and I told her no, I want my money back for being charged. Then this real nasty African woman comes up and snatches the receipt from her subordinate and looked at the receipt and said that this code does not match and I said what are you talking about and she said this does not match.
I told her that I would never eat at McDs again. Then go about feet to see that the store had given me the wrong sandwich so I turned around and went into the store and demanded the right sandwich and that same nasty African Lady, just shoved a sandwich in the bag and pushed it out to me. McDs you ought to be out of business, but you really need to fire that African witch you have managing store He does not like the hamburger the comes in the happymeal he likes cheese on his hamburgers.
U can in Canada. I stop once a week for breakfast, and this by far was the best. Efficient staff, with a pleasant morning greeting along with a great breakfast! Not many people will send a note of encouragement, please pass this on to the location that it was a great morning for one local family! When I entered the parking lot there were a long line of cars in the drive thru, but it was moving.
I then entered the restaurant to find at least people waiting to be served food. I placed an ordered for a Steak Egg Biscuit Meal with a small orange juice. I encountered customers who had been waiting as long as 20 minutes to be served.
The manager seemed very overwhelmed and unsure of what she was doing. One thing she was not doing was assisting the staff to fill the orders that were lined up in the lobby. The drive thru staff worked hard to keep the drive thru moving, while all the lobby customers had to wait to be served. The one staff person that was making orders for the lobby would fill bags with food and yell out orders that no one was there to receive. When customers addressed her to let her know of their dissatisfaction, she spoke of being overworked and underpaid.
I had to ask to be served my orange juice I ordered and could wait no longer because I was trying to get breakfast before attending church. I then grabbed a sandwich out of a bag that was left on the counter unclaimed and left the store. Tried to get a simple mcmuffin with bacon and no sausage, the young girl carefully took my order, twice. I notified the girl who thru away the original and got me another mcmuf with 2 TINY pieces of bacon.
Bacon lovers LOVE bacon not bacon bits! Not happy with the company performance, I decided to shop a of local units in northwest NJ and eastern Pa. Clinton NJ rt Wed 6: Ed Novak concerned stock holder and former DM. So while get my food I asked the lady who gave me my food and she said well so I showed her my ARMY ID id and she said no; and I drove off after paying for my food and got to my computer to write this fyi.
Question everyplace I pasted this morning had something for veterans but McDonalds? Congratulations, it must be nice to have so much profit, that you can dictate to the customer when and what they have the privilege to order. New promotion made me think I could get a burger any time. Thought you were a burger place. Tiffany, thank you again, and I hope this helps your company! Here is a suggestion: You seem to be in the news alot; discussions abound that maybe your profits are dropping and that you are trying to reinvent yourself.
I suspect that you are doing fine. But even during breakfast, it is very hard for me to get what I want: I do not stutter not that there is anything wrong with that , I speak clearly and firmly.
I get just sausage a lot. Sometimes there is cheese; on the rare occasion that I do get what I ordered, the biscuit is either overcooked or stale. In fact, most often the biscuits I get are stale and not worth eating. And if I return for better product, you are met with arguments, disdain and often refusal, or people who need to finish a personal conversation before they can help you, or the manager is just nowhere to be found.
And here is the kicker: I have never found an exception, a well run or even and above average location. Each time I lapse and go back —always for breakfast on the run— I am met with the same awful service and food.
So perhaps as you look for gimmicks and ways to reinvent yourselves and reinforce you place as King of Fast Food, perhaps you could focus on customer service and food quality that makes running through a store worth the time and the money. I have the same problem in California. Maybe the franchises are owned by the same people??? The cheese was literally stuck to the cardboard. To go back thru the drive thru meant waiting for the six cars ahead of me so I drove to another location in nearby Edmond, Oklahoma and told them what had happened and asked for a new cheeseburger and fries.
Do you know what happened? I was absolutely stunned. This was from a promo from the same location that we were given from our earlier purchase last week. Forget anything favorable that I submitted on my last survey. Todays service not only fell very short but the management style is extremely poor! After waiting over 5 minutes in the forward driveway, I parked the car and went inside for a refund.
As I entered another customer from behind got the attention of the only supervisor on duty and called her over to a table. When I explained the length of time waiting for my order the cashier informed me that he could do nothing without me speaking to the supervisor, that he had NO authority to refund inspite of the fact I showed him my current receipt. I left the receipt and walked out! For several of the upscaled brands of hotels secret shoppers are sent by corporate to rate all aspects of the properties.
Hello, I was at your store in Itaska Il. When I got home, I noticed on the receipt at the top, but one quarter pounder get one free. Also, I ordered 4 buttermilk chicken sandwich. When I got home, I was short 2, only rec 2. This is not good. I pulled up to the drive through. Heard a women taking an order at the other speaker. I then proceed to order.
This is word for word what she said. I then solidified my order again. I didnt finish ordering I just drove to the window where she took my order. As I was about to pull off I requested her name and a packet up mayo…she then gave me the mayo then through a packet of mayo at my face and it scrapted my eye. She also called me a bitch and then blantantly pulled a cell phone from her chest area while threatening me that she will be calling the cops. I have this all on video and plan on uploading it online so that the world can see this women and the customer service others may experience at this mcdonalds.
Date and Time Dec 10, 7: Am really disappointed with the attitude l was given by the manager at Bossman station MacDonald. I wonder how does she lead her staff if she is failing to give customers a right attitude. Unfortunately for me, I am experiencing a rash of problems with almost one out of two orders I buy. I have had to return to the store twice in the past month because the orders have been wrong or missing items.. Sometimes when I order breakfast the sausage is old, like it has been sitting around all day.
All of this returning to the store to get what I actually order is becoming almost not worth going to the place at all. The other night they had to replace my granddaughters meal because by the time I drove back to get my burger her whole meal was cold.
This is costly for your business as well as it gives this store a bad reputation. This has happened to my neighbor also.. I could go on and on but I am sure you get the drift. I really would really like something to be done with this store. I had the worst experience here after tonight. I have to say your websites are terrible, all I wanted was a number or email to voice my opinion about the poor attitudes of the management staff at the Rte , Hauppauge NY store.
I have never seen such disrespect for employees. My son had been working there since July,lo her than both managers. He left that night at his scheduled time of 7 pm, Rissy had yelled at him for leaving early he said he was not leaving early he was scheduled to work until 7. Rissy proceeded to write him up for insubordination. At the end of his shift on Sunday December 13, Raphael called him over to speak to him about the write up, then took him off the schedule for the coming week and said he needed to speak with another manager named Steve.
My son went to go pick up his pay check and was told by Rapheal that he was fired and needed to turn in his uniform before he could have his check. What a nice guy, firing a kid the week before Christmas. I will also state the Raphael is not exactly conscientious on more than one occasion my husband or myself need to explain that our son could not work Thursdays due to a scheduling conflict, he continued to schedule my son for Thursdays.
I myself am management but if I ever behaved like your management team I would have been gone along time ago, the blatant disrespect for employees and there families is disgusting.
Please do not send me the employee service number, it is of no use for my complaint. I would appreciate an answer or a number where I can speak to a human and not a machine!
Im complaining about the shiny slippery tiles in the entry way of your southside shop in Rockhampton qld.
Everything was like lukewarm. No excuses, which she continued to make even after I said no problem. I guess I have darkened the doors of McDonalds for the last time. Gave up on your terrible burgers long ago but was inspired by your advertising to try the chicken sandwich. Was that a mistake! The lettuce was a soggy mess and the taste of the chicken was really bad. Took two bites and split the rest with my dogs. Just have to drive that extra mile. I have been using your app and collecting points for a free coffee.
I have gone through the process two times where I am owed a free coffee and the cashiers can never figure out how to redeem this coupon. I just want you to be aware that the app is having difficulties. Thank you for your time. All the pattys were black.
We got drive thru and opened when we got home. We odered at pm. Had a quarter pounder as well which was fine but all the small single burgers were black.
I am a long time customer at the Pleasant Street, Attleboro, Ma. Sometimes I go alone but usually go to eat with friends. Recently a situation has arisen with a single individual , not with my group. The person comes in, sits at a booth, close to the dining area ; which happens to have a TV. They take two chairs from the dining area, but them next to the booth, outing out in the walkway, were they place their feet.
And if a group such as was there to watch a program on TV the other week, they complained to the manager that the TV was disturbing them, and the manager came out, apologized to the eight people, and turned it off. Is there a place I can read the rules that relate to your policy concerning these issues. Please email me back asap, as this is troubling many of us and we would like a resolution….. I ordered al coffee and when I came in the drive through the cashier waste it all on my hand and inside my car.
She starting taking the next customer order not really acknowledging what she did to me. When I ask for a new cup she pour the spill coffee in another cup ,not giving me a fresh one. I paid for a almost empty cup of coffee. MY hand burned for the whole night leaving marks. South Boston,VA Riverdale Mc Donalds service is terrible when it comes to having remorse or apologizing to there custmers. I just saw your newest commercial. Why 2 men making out.
I will never again purchase even a coffee at McDonalds. Even if it was a man and woman. I am sure people throw ideas at yall all the time, but I had to share this.
I love your mccafe coffee but the k cups seem so wasteful. I was wondering if anyone ever thought about making a K-McCafe bag. Make it like a tea bag to help save the use of those plastic cups. It was around Pepper when the server gave me the drink the top would not stay on and drink was running down side of cup,after I asked for another lid I realized the drink was to light in color to be Dr.
I go to that store 4 times a week and have never had a rude cashier until now. I just wanted to take my time this morning to thank McDonalds for selling my personal information cell phone and email address I have gotten non stop to phone calls and spam email and would just like to say thank you thank you for putting my personal information out there I will never apply for a job here or work with a company that sells personal information you have lost yet another customer.
I was deeply saddened and not at all happy to discover that all day breakfast as it is displayed over and over in your commercials. Pictures of egg and sausage mcmuffins, pancakes, granola, hash brown, and 3 different kinds biscuits etc.
If certain items are not going to be available then you can not take the liberty of putting those items in your commercial! I eat at mcdonalds a few times a week but last night I had a horrible experience. My order number was , and it was the Kietzke lane store in Reno Nevada. The first bite I took out of my mcdouble , popped in my mouth and tasted horrid. I opened the bun and looked and did not see anything so went ahead and ate it and the rest of the sandwich was fine.
I did notice a difference in the coloring of the meat when I took the bun apart but thought nothiong of it. What could it have been, possibly a blood clot in the meat maybe?? Just wanted you to know about it. What have you done to the Shamrock Shakes? Used to look forward to March just to have one. Purchased one on Monday, tasted more like lime. Gave it another try at a different location today. Will not be buying another.
I am not happy. I was told that, in the month of March, I could order a Shamrock Shake. I refuse to support McDonalds any more until I am able to drink the elixir of life. This is the one thing I get to look forward to in life. If I am unable to get one soon, I will never purchase any McDonalds food again!
I am very concerned that I was not able to receive any on the job training. The day that I first started was watching safety videos but we were having a rush and they placed us four new employees on the service floor to have us help them out before sending us in the back to do some safety videos.. I am aware that when I got to be window I had no experience and not a single minute of training.
All I got asked if I was familiar with the menu and I replied to somewhat. I made three mistakes on three different customers and I could tell I was upsetting the manager that was working that night and I was being completely apologetic to the customers and to the manager and I feel as if its not completely my fault because one of not having any training all I did on my first official day was watch and no one to explain where each item was.
The reason why I am voicing my issues is because this is my first job working with food. Thanks for taking time out of your day to read my issues and knowledge them. We have tried, numerous times, over the last few years to give them the opportunity to make a decent burger, but they always taste like shoe leather and burnt. Vinita, Oklahoma, the downtown McDonalds. I have learned to go inside to order for McMuffins. I can see them fixing them.
I have written in several times to your McVoice Survey and they are still handling the food with their bare hands!! Also the Manager walked in with the Co-Manager and she started working without washing her hands.
This store needs cleaned up!!!! I told the counter person that I did NOT want mayo. I ate one in the car.
I looked at the 2nd one, and it was slathered in mayo to which I am allergic. This person was a supervisor. It is also worth mentioning that I have been attempting to contact McDonalds for the past 45 minutes. Not surprisingly, NONE of the access points McDonalds provides for complaints or feedback worked, until I finally stumbled on this one. Personally I think bottomless french fries while a GREAT idea will just be bad for your establishment in the long run.
Mcdonalds in NYC anyway attracts soooo many of the homeless as is, the bottomless fries idea would really never get rid of them! Some of these mcdonalds restaurants, while fairly close to where I live and or work I must avoid as is due the the homeless traffic. This bottomless fry idea would have me avoiding them all. I just thought I would say that also all day breakfast, horrible idea. I sent the email to you to inform your management team to make corrections, not so the whole world can see that this location has a problem.
If used either hire me or give me a lifetime of Big Macs. I could be an asset to your company, or a debit I can eat Big Macs like popcorn depending on which option you would choose. Sincerely, Lifelong customer Patrick. Not only is it your best TV ad ever, but also the best TV ad ever.
Makes me smile every time I see it: I ordered my children breakfast. Which my order consisted of the big breakfast with hot cakes and a sprite, a sausage burrito and large sweet tea. I was charged for a chicken biscuit meal with a sprite, sausage burrito and a large sweet the difference between the chicken biscuit meal and the big breakfast with hot cakes meal was.
The manager Mayra came to the window and informed me that she was going to have to charge me extra… even though it was there mistake… regardless I gave her my card to charge me for the difference.
She came back with the order now taking much longer and an additional receipt charging me for a medium sweet tea an additional 1. This was very unprofessional and honestly showed a true sign of intelligence for your management staff at this McDonalds. I am a bank supervisor and math is not an issue for me unlike you manager at this location Mayra. I would like to be contacted in regards to this issue and overcharge. Stopped at the store in Nappanee, IN.
I stop there times a week for years. Service has gotten continually worse. Got my lunch to go with a large drink. Paid and then find out no Diet Coke in either machine.
No sign nothing said. After so many times not getting my order correct, plus the kitchen area filthy and slow working personnel. I am finally done. I may finally write off McDonalds completely. I just bought a steak,egg and cheese bagel for almost 5 bucks and got it home I could not eat it. It had some sauce or something oozing out of it that I did not like.
I expect to get what I order not what someone feels like putting on my food,if sauce is supposed to be on it it should say so. I would like some sort of credit for it thanks. All I want to do is email corporate a complaing and all I get is a bunch of run around,this site sucks. Not sure who made the sweet tea.
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